Water Department - Frequently Asked Questions


Why is my water consumption so high?

(Possible causes for unknown high water bills)

  1. Toilets are the number one cause of high water bills.
  2.  Leaky or dripping faucets
  3.  Water operated sump pumps
  4.  Leaky lawn sprinkler systems
  5.  Over watering of lawns


    What is the hardness of my water?

    The hardness of our water averages around 120 parts per million (ppm) orabout 7.0 grains per gallon.


    Who should I contact in an emergency?

    You may contact the City Water Department, Monday thru Friday from 7:30 a.m. to 4:00 p.m. at 652-8987. After regular working hours and weekends you should contact the Frankenmuth Police Department at 652-8371.


    What is a cross connection?     

    A cross connection is an arrangement of piping which could allow undesirable water, sewage or chemical solutions to enter your drinking (potable) water as a result of backflow.


    Winter Safety Reminder!

    The City Water Department is asking residents to please help keep fire hydrants clear of snow and visible; it could help save your life or someone else’s!

    Water Conservation Policy

    Annually on May 15th all water customers are requested to water lawns, gardens and outdoor plants every other day, based on their address. Even addresses may water outside on even calendar days and odd addresses on odd calendar days. The program will end September 15th.

    Because this is considered a conservation program, residents may use water for other outdoor activities like washing cars, cleaning outdoor surfaces and filling pools any day. It is the daily watering of lawns, gardens and outdoor plants that is being restricted. A water conservation program limits the outdoor use of water, whereas a water ban usually prohibits all outdoor water use.

    The conservation program is part of a long range plan to make sure the Saginaw Metropolitan area has enough water to meet customer demands and plan for future growth. Residents are cautioned that should water demands exceed the City of Saginaw’s treatment capacity during the summer months because of dry weather and/or drought conditions, a total water ban will be announced.